Mobile RV Service and Transport FAQs
General Frequently Asked Questions
Q: What types of RVs do you work on?
A: We service a wide range of RVs, including travel trailers, fifth wheels, and motorhomes. If you’re unsure whether your specific RV can be serviced on-site, contact us with the year, make, and model and we’ll confirm service availability.
Q: Do you provide mobile RV service or shop-based repairs?
A: We are a mobile RV service provider. This means we travel to your RV to perform diagnostics, repairs, and maintenance whenever possible, instead of requiring you to tow your RV to a shop.
Q: Do you offer both RV repair and RV transport?
A: Yes. We provide mobile RV repair and maintenance services, as well as professional RV transport and relocation services. These are separate services with different planning, scheduling, and coverage considerations.
Learn more about our RV Repair services
Q: Are you licensed and insured?
A: Yes. Destination RV Mobile Services and Transportation operates professionally and carries appropriate insurance for the services we provide.
Q: Do I need to be present during the service visit?
A: In most cases, yes. We recommend that an owner or authorized representative be present during the service visit to review findings, approve work, and answer any questions that may come up during diagnostics or repairs.
Q: What payment methods do you accept?
A: We currently accept cash and Zelle payments only.
Scheduling and Service Calls
Q: How do I schedule mobile RV service?
A: You can schedule service by calling, texting, or submitting a service request through our website. We’ll ask for basic information about your RV, location, and the issue you’re experiencing so we can schedule appropriately.
Q: What information do you need before a service call?
A: We typically ask for your RV’s year, make, model, current location, and a description of the issue. Photos can be helpful when available but are not required.
Q: Do you offer same-day or emergency RV service?
A: Same-day or emergency service may be available depending on technician availability, your location, and the nature of the issue. Contact us directly so we can triage the situation and provide the fastest realistic option.
Q: How far in advance should I schedule?
A: Whenever possible, scheduling in advance is recommended. However, we understand RV issues don’t always happen on a schedule, and we’ll work with you to determine the best available option.
Q: Are mileage fees charged once or per visit?
A: Mileage is charged per service visit. If multiple trips are required, such as an initial diagnosis visit followed by a return visit after parts arrive, mileage applies to each trip.
This reflects the time and travel required for every service visit and will be discussed before scheduling any follow-up work.
Q: What if my issue can be fixed during the diagnosis visit?
A: If your issue can be resolved within the initial diagnosis hour and no follow-up visit is required, you are only charged for the minimum service fee, mileage, and any parts used.
No additional labor charges apply if the repair is completed within the diagnosis time.
Q: How does payment work?
A: Payment requirements are based on the total service amount:
For services totaling $300 or less, payment is due in full upon completion of service.
For services over $300, a 50% deposit is required before parts are ordered and a follow-up service date is scheduled.
The remaining 50% balance is due at the time service is completed.
This structure allows us to secure parts, schedule efficiently, and complete work without delays.
Q: What happens if parts are not immediately available?
A: If parts are required and not immediately available, we’ll discuss options, ordering timelines, and scheduling a follow-up visit once parts arrive. Mileage applies to each service visit, and deposits may be required for parts on larger repairs.
Service Area and Travel
Q: What areas do you service?
A: We provide mobile RV repair, maintenance, and transport services throughout Central Florida. Our primary service radius extends within approximately 25 miles of East Toho RV Resort and Marina.
Service outside this area may be available depending on distance, availability, and travel requirements.
View our full service area coverage
Q: How is mileage or travel calculated?
A: Travel distance is based on the location of your RV at the time of service and is grouped in 5-mile increments.
Mileage is calculated as follows:
• 0–5 miles: no charge
• 6–10 miles: $25
• 11–15 miles: $50
• Additional distance is calculated in the same 5-mile increments.
Mileage and travel considerations are discussed during scheduling so expectations are clear before your appointment.
Services performed outside of our primary service radius are charged $100 plus $3 per mile. Mileage charges for out-of-radius service are due upfront over the phone.
Q: Do you service RV parks, campgrounds, and storage facilities?
A: Yes. We regularly service RVs at campgrounds, RV parks, storage facilities, residential properties, and private locations, provided we have safe access to the RV.
Q: What if I’m just outside your service area?
A: If you are near our service radius but unsure whether your location qualifies, contact us and we’ll confirm service availability based on distance and the type of service needed. In some cases, service outside this area may be available depending on distance, availability, and travel requirements. Additional travel fees may apply and will be discussed before scheduling.
Pricing and Estimates
Q: How does pricing for mobile RV repair work?
A: Pricing depends on factors such as travel distance, diagnostic time, parts required, and the complexity of the repair. After evaluating the issue, we explain your options before any work continues.
Q: Do you provide estimates before starting work?
A: Yes. Once diagnostics are completed, we review findings and discuss repair options so you can make an informed decision before proceeding.
Q: Are parts included in service pricing?
A: Parts are not typically included in base service pricing. If parts are required, this will be discussed during diagnostics or scheduling.
Q: What is your minimum service or diagnosis charge?
A: Our minimum service and diagnosis charge is $150, which covers the first hour of on-site diagnostic work. This charge applies to every service visit and is in addition to mileage.
We do not turn keys or begin service without meeting the minimum service charge.
Q: Why am I charged a diagnosis fee if I already know what’s wrong with my RV?
A: For billing purposes, the diagnosis fee and the first hour of service are one and the same. A diagnosis is required before any repair work begins, even if the issue seems clear.
While customers often have a good idea of what may be wrong, RV systems are complex, and issues are frequently different than initially described. Providing firm repair estimates without an in-person diagnosis often leads to changes once work begins, which can be frustrating for both the customer and the technician.
Requiring a diagnosis helps ensure accurate repairs, fair pricing, and clear expectations. This is a standard practice in the RV service industry and helps protect both the customer and the service provider from misunderstandings.
Q: Why can’t you give a guaranteed repair estimate over the phone?
A: We do our best to provide general guidance over the phone, but we do not provide guaranteed repair estimates without an in-person diagnosis.
Many RV issues have multiple possible causes that cannot be confirmed without hands-on inspection. Providing firm estimates over the phone can result in pricing changes later, which may feel unexpected or unfair.
An in-person diagnosis allows us to accurately identify the issue, confirm the correct repair approach, and provide realistic pricing before work continues. This process helps maintain transparency and strong provider-client relationships.
Q: What happens if parts break during normal disassembly or repair?
A: During RV repairs, it is sometimes necessary to disassemble components to access the affected area. Due to age, corrosion, wear, or prior repairs, parts such as bolts, fittings, or fasteners may break during normal disassembly.
If a component breaks due to normal wear or corrosion during standard repair efforts, the customer is responsible for the replacement part. Any additional labor required to address the issue will be discussed before proceeding whenever possible.
Example: If a rusted bolt snaps during removal, the customer would be responsible for the cost of the replacement bolt.
Repairs, Maintenance, and Limitations
Q: What RV repairs can be done on-site?
A: Many common RV repairs and maintenance tasks can be completed on-site, including electrical troubleshooting, generator service, plumbing issues, appliance diagnostics, and preventative maintenance.
Q: What happens if my RV issue is outside your scope of work?
A: While there are very few RV issues we cannot repair, in rare cases an issue may be identified as outside our scope of work after phone vetting and an in-person diagnosis.
If this occurs, only mileage is owed for the visit. We do not charge the minimum service or diagnosis fee when work falls outside our scope.
Q: Are there services you do not offer?
A: Certain specialized repairs or major structural work may fall outside the scope of mobile service. If a repair cannot be completed on-site, we will explain why and help guide next steps when possible.
Q: Do you install customer-supplied parts?
A: In some cases, yes. Installation depends on part compatibility, condition, and safety considerations. Customer-supplied parts are evaluated on a case-by-case basis.
Q: What happens if a repair requires a full shop?
A: If we determine that a repair requires a full-service shop, we’ll explain the reason and help you understand your options moving forward.
Q: What happens if I move my RV outside your service area while waiting on parts or additional work?
A: If a customer relocates their RV outside of our primary service area while waiting on parts or follow-up work, we are not obligated to travel to the new location to complete the repair.
We operate in good faith and will make reasonable efforts to complete agreed-upon work when the RV remains accessible within our service area. If the RV is moved beyond our coverage area, the service may be considered complete, and any remaining work would require a new service request and availability review.
Q: Do you offer any guarantees or warranties on your work?
A: Yes. We warranty our craftsmanship and any parts we install for a period of 90 days from the date of service.
This warranty covers defects related to installation or workmanship. It does not cover normal wear and tear, misuse, or unrelated component failures.
Q: Do you warranty or guarantee customer-supplied parts?
A: No. We do not warranty or guarantee customer-supplied parts.
If a customer-supplied part fails and it is determined that the failure is due to the part itself and not our workmanship, additional service charges may apply. These charges may include mileage and diagnostic fees.
If the customer chooses to continue repairs after a customer-supplied part failure, a new estimate will be provided before any additional work is performed.
Q: What happens if a repair fails after service is completed?
A: If a repair issue occurs after service, we will evaluate whether the issue is related to workmanship, installed parts, or an unrelated component failure.
If the issue is covered under our workmanship or installed-parts warranty, we will address it accordingly. If the issue is determined to be unrelated or caused by customer-supplied parts, standard service charges, including diagnostics and mileage, may apply.
All findings and next steps will be discussed before any additional work is performed.
RV Transport Questions
Q: What types of RV transport do you offer?
A: We provide professional RV transport and relocation services for a variety of RV types, including travel trailers and fifth wheels.
Q: How is RV transport pricing calculated?
A: RV transport pricing is based on factors such as distance, RV size, route planning, and scheduling requirements. Transport details are reviewed during the request process.
Q: How far in advance should RV transport be scheduled?
A: RV transport should be scheduled as far in advance as possible to allow for proper planning, inspections, and coordination. Transport availability may vary based on RV size, distance, and seasonal demand.
Q: Is RV transport coverage different from repair service areas?
A: Yes. RV transport coverage may differ from mobile repair service areas depending on the scope and distance of the move.