SERVICE AGREEMENT AND TERMS OF SERVICE

Effective: 2/11/2026

Destination RV Mobile Services and Transportation

This Service Agreement and Terms of Service (“Agreement”) governs all mobile RV repair, maintenance, diagnostic, and RV transportation services provided by Destination RV Mobile Services and Transportation, and any affiliated entity, employee, subcontractor, or authorized representative thereof (collectively referred to as “Provider”) to the customer (“Customer”).

By requesting service, scheduling service, approving an invoice, submitting payment, authorizing work, or allowing work to proceed on-site, Customer agrees to be bound by this Agreement in its entirety.

Appointment Confirmation and Payment Window

Appointments are not confirmed until payment is received.

To secure an appointment date and time, payment must be received within 48 hours after the invoice is sent. If the 48-hour payment window expires, Provider has no obligation to honor any previously discussed appointment date or time. Rescheduling as a result may cause delays and is subject to availability.

Scope of Services

Provider offers mobile RV diagnostics, repair, maintenance, and RV transport services when reasonably feasible at the RV’s location.

Certain repairs may not be suitable for mobile service due to safety concerns, access limitations, specialized equipment requirements, manufacturer restrictions, environmental conditions, or other practical limitations.

Provider reserves the right to decline, pause, delay, reschedule, or discontinue any service that is unsafe, impractical, weather-dependent, or outside the scope of mobile service.

Weather and Environmental Conditions

Some services require specific weather or environmental conditions to be completed safely and properly, including but not limited to roof work, sealant application, exterior repairs, and certain electrical services.

If weather or environmental conditions are unsuitable, service may be delayed or rescheduled at Provider’s discretion without penalty to Provider.

Customer Authorization and Representations

Customer acknowledges that they are the legal owner of the RV or are otherwise authorized to approve work and payment.

Customer agrees to provide accurate and complete information regarding the RV, its condition, location, and the reported issue.

Customer acknowledges that RV systems may contain aged, corroded, modified, manufacturer defects, or improperly installed components from prior work.

Customer acknowledges that symptoms described may not reflect the underlying cause and that diagnosis is required prior to repair.

Access, Site Conditions, and Customer Presence

Customer agrees to provide safe and legal access to the RV, including any required permissions from campgrounds, storage facilities, gated communities, HOAs, or property owners.

An owner or authorized representative age 18 or older must be available during service unless otherwise agreed in writing.

Provider may refuse, pause, or stop service due to denied access, aggressive animals, aggressive individuals, unsafe site conditions, unstable ground, hazardous wiring, unsafe propane systems, or severe weather.

Customer must allow downtime and non-usage of systems being operated on. This includes full utility disconnection, including shore power, propane, water, or other systems if deemed necessary by Provider for safety or proper repair.

Diagnosis, Minimum Service Charge, and Labor Rates

The minimum service and diagnosis charge is $150 per service visit.

This charge includes the first hour of on-site diagnosis or labor.

Mileage is billed in 5-mile increments and is charged for every call out required for work to be completed.

Mileage is charged in addition to all minimum service and labor charges.

Labor beyond the first hour is billed at $150 per hour in 15-minute increments.

Provider does not provide repair estimates without in-person diagnosis.

Outside Scope Exception

If, after in-person diagnosis, the repair is determined to be outside Provider’s scope of work, only mileage will be owed for that visit. The minimum service charge will not apply in that specific circumstance.

Estimates and Changes in Scope

If additional issues are discovered or the scope of work changes due to RV condition, access limitations, part availability, or prior improper installation, Provider will communicate updated options and pricing before proceeding whenever reasonably possible. Customer approval is required for material changes.

Parts, Materials, and Customer-Supplied Parts

Parts and materials are billed separately unless otherwise stated.

Provider may install customer-supplied parts at Provider’s discretion. Customer-supplied parts are not warranted or guaranteed by Provider.

If a customer-supplied part fails and the failure is not due to Provider workmanship, additional service charges may apply, including mileage and diagnostic fees.

Breakage During Normal Disassembly

Customer acknowledges that RV systems may contain aged, corroded, or previously modified components.

During normal disassembly, bolts, fasteners, fittings, or other components may break due to wear, corrosion, prior improper installation, or material fatigue.

If breakage occurs during standard repair efforts, Customer is responsible for replacement parts and associated labor. Provider will communicate additional costs before proceeding whenever reasonably possible.

Deposits and Parts Orders

For invoices exceeding $300, a 50 percent deposit is required before parts are ordered and follow-up service is scheduled.

Deposits secure technician time, scheduling, and parts procurement.

Deposits become non-refundable once:

• Parts are ordered

• Technician time has been specifically reserved

• Travel has begun

Parts ordered are non-refundable.

If a part is eligible for return to the supplier, a refund may be issued at Provider’s discretion in good faith efforts. Any refund will be reduced by:

• Restocking fees

• Shipping costs

• Administrative time billed at $100 per hour in 1-hour increments

If the potential refund amount is less than the total restocking fees, shipping costs, and administrative time, no refund will be issued and no additional administrative time will be billed. The part is considered forfeited to Provider as settlement.

Cancellations, Rescheduling, and No-Shows

Cancellations more than 24 hours before the scheduled appointment may be rescheduled without penalty.

Cancellations within 24 hours of the scheduled appointment are subject to a $150 cancellation fee.

If the technician has arrived on-site, the Customer is not present, or the Customer no-shows, the full minimum service charge plus mileage is due and non-refundable.

Cancellations or no-shows at any time may result in suspension or refusal of future services at the discretion of Provider.

Incomplete or Abandoned Work

If service cannot be completed due to lack of access, denied entry, customer non-responsiveness, relocation of the RV, refusal to approve required work, unsafe conditions, aggressive behavior, weather interference, or other circumstances outside Provider’s control, the service may be considered complete for billing purposes.

Charges incurred up to that point, including mileage, diagnostics, labor performed, deposits, and parts ordered, remain due.

Warranty

Provider warrants workmanship and Provider-supplied parts for 90 days from the date of service.

Warranty does not cover normal wear and tear, misuse, neglect, corrosion, acts of nature, pre-existing conditions, unrelated component failures, improper prior installation, or customer-supplied parts.

If a warranty claim is determined not to be related to Provider workmanship or installed parts, standard mileage and diagnostic charges apply and are due at the time of visit. If Customer wishes to proceed with repairs, standard rates and procedures apply.

Administrative Fees and Third-Party Requests

Provider does not perform third-party warranty or insurance repair work.

If diagnostic write-ups, extended documentation, additional photographs, insurance reports, or paperwork are requested outside normal invoicing procedures, an administrative fee of $100 per hour applies. Administrative work is billed in 1-hour increments and is due prior to completion.

Payment Terms, Late Payments, and Debt Collection

Payment is due upon completion of service unless otherwise agreed in writing.

Customer authorizes Provider to charge the payment method used for deposits, invoices, balances due, cancellation fees, administrative fees, mileage, or other agreed charges.

Charges resulting in failed, incomplete, reversed, or disputed payments may be reattempted, and other payment methods on file may be used.

Failed payments, chargebacks, delayed payments, or otherwise late payments are subject to a fee of 2.5 percent of the total outstanding balance per month, not to exceed $100 per month.

If a balance remains unpaid for more than 90 days, Provider may pursue lawful collection remedies, including referral to a collection agency and other remedies permitted by law.

Refund Policy

Refunds due to eligible cancellations will be returned to the original payment method within 7 to 10 business days.

Eligible refunds related to returned parts may take up to 30 business days due to supplier processing timelines.

Overpayments and duplicate charges will be returned to the original payment method within 7 to 10 business days.

Any other amounts owed by Provider to Customer will be discussed in good faith and may be issued by mailed check to the Customer mailing address on file.

RV Transportation Services

RV transport services are separate from repair services and are subject to availability, scheduling, distance, size, and equipment requirements.

Customer confirms that the RV is roadworthy and that tires, brakes, lights, bearings, suspension components, hitch components, and structural systems are safe for transport.

Provider is not responsible for mechanical failure, tire failure, bearing failure, structural failure, or other issues unrelated to towing negligence during transport.

Additional transport-specific terms may apply and will be disclosed prior to scheduling.

Limitation of Liability

To the fullest extent permitted by law, Provider’s total liability for any claim arising from services provided is limited to the amount paid by Customer for the specific service visit giving rise to the claim.

Provider is not liable for indirect, incidental, consequential, or special damages, including loss of use, travel delays, lost reservations, lost income, or downtime.

Good Faith and Dispute Resolution

Provider operates in good faith and strives to communicate clearly, charge fairly, and avoid unnecessary costs.

Customer agrees to notify Provider of any complaints or concerns within 90 days of service and allow Provider a reasonable opportunity to inspect and remedy the issue in good faith before pursuing escalation.

If a dispute arises, both parties agree to make reasonable efforts to resolve the matter outside of court prior to initiating legal action.

Good faith does not obligate Provider to perform work that is unsafe, impractical, outside the agreed scope, or in violation of this Agreement.

Governing Law and Venue

This Agreement is governed by the laws of the State of Florida.

Venue for legal action shall be in the county of Provider’s principal place of business unless otherwise required by law.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain fully enforceable and binding.

Entire Agreement and Acceptance

This Agreement constitutes the entire understanding between Provider and Customer.

By submitting payment through any payment method including but not limited to PayPal, Squarespace, cash, Zelle, or any other method accepted by Provider, Customer acknowledges that they have read, understand, and agree to this Agreement in its entirety.